Refund policy
Shipping & Returns Policy
Last updated: 4 August 2026
Thank you for shopping with The Conscious Cracker Co. We carefully pack every order from the Sunshine Coast, Queensland, and do our best to ensure your products arrive safely and in time for your celebrations.
Shipping Within Australia
We currently ship to addresses throughout Australia using tracked standard delivery services.
Shipping costs are calculated at checkout based on your order size and delivery location.
Free standard shipping is available on Australian retail orders over $120.
Free shipping does not apply to wholesale, corporate, customised or bulk orders unless otherwise agreed in writing.
Order Processing
For products that are in stock, please allow approximately 1 to 3 business days for your order to be packed and dispatched.
During our peak Christmas period, promotional launches or particularly busy periods, processing may take up to 5 business days.
Business days do not include weekends or Queensland public holidays.
Once your order has been dispatched, you will receive an email containing your tracking information.
Estimated Delivery Times
Standard delivery generally takes approximately 2 to 6 business days after dispatch.
Delivery to regional or remote locations may take longer.
These delivery timeframes are estimates only. They begin once your parcel has been collected by the delivery provider and do not include our order-processing time.
Delivery delays may occur during peak periods, severe weather events or other circumstances outside our reasonable control.
Pre-Orders
Some seasonal and limited-edition products may be available for pre-order.
The expected dispatch period will be displayed on the relevant product page.
Where a pre-order product is purchased together with an in-stock product, the entire order may be held and shipped together once all products are available.
Should you require an in-stock item sooner, please place it as a separate order.
We will contact you if there is a material change to the expected dispatch date.
Christmas Delivery
We recommend placing Christmas orders as early as possible.
While we will always do our best to dispatch orders promptly, we cannot guarantee delivery before Christmas for orders placed after the recommended cut-off date.
We are not responsible for delivery delays caused by postal networks, weather events, incorrect delivery details or other circumstances outside our reasonable control. We will, however, assist wherever reasonably possible if your parcel becomes significantly delayed or cannot be located.
Incorrect or Incomplete Addresses
Please check your delivery address carefully before completing your order.
Contact us at hello@theconsciouscrackerco.com as soon as possible if you notice an error. We may be able to update the address if your order has not yet been packed or dispatched.
Once an order has been dispatched, we cannot guarantee that the delivery address can be changed.
If a parcel is returned to us because an incorrect or incomplete address was provided, the customer may be required to pay the cost of resending the order.
If the address error was made by us, we will arrange redelivery at no additional cost.
Lost or Delayed Parcels
If your tracking has not updated or your parcel has not arrived within a reasonable period after the estimated delivery date, please contact us at hello@theconsciouscrackerco.com.
Please include your name and order number.
Before contacting us, we also recommend checking:
* Around your property or any safe-drop location
* With other members of your household
* With neighbours
* With your local post office
* Any delivery notifications or tracking updates
We will work with the delivery provider to investigate the parcel. Delivery-provider investigations may take several business days to complete.
Change-of-Mind Returns
You have 14 days from the date you receive your order to request a return.
To be eligible for a change-of-mind return, your item must be:
* Unused and unopened
* In the same condition in which it was received
* In its original packaging
* Undamaged and suitable for resale
* Accompanied by proof of purchase
Proof of purchase may include your order confirmation, order number or another acceptable payment record.
To request a return, contact us at hello@theconsciouscrackerco.com.
Approved returns must be sent to the return address provided in your return instructions. Items returned without first requesting and receiving approval may not be accepted.
Customers are responsible for the cost of returning change-of-mind items. We strongly recommend using a tracked delivery service. We cannot process a refund for a returned parcel that does not reach us.
Original shipping charges are not refundable for change-of-mind returns. Where free shipping was applied to the original order, the original cost of shipping may be deducted from the refund where permitted.
Damaged, Faulty or Incorrect Products
Please inspect your order when it arrives and contact us as soon as reasonably possible if your order is damaged, faulty, incomplete or different from what you ordered.
Where possible, please contact us within 7 days of delivery so we can investigate the issue with the delivery provider. This timeframe does not limit any rights you may have under Australian Consumer Law.
Please email hello@theconsciouscrackerco.com and include:
* Your name
* Your order number
* A description of the issue
* Clear photographs of the product
* Photographs of the packaging
* A photograph of the shipping label, where relevant
Please do not dispose of damaged products or packaging until we have reviewed your request, as these may be required as part of a delivery-provider claim.
Depending on the circumstances, we may offer a replacement, refund or another appropriate remedy.
Where a product does not meet a consumer guarantee, we will cover reasonable return postage costs where required under Australian Consumer Law.
Exceptions and Non-Returnable Items
Unless a product is faulty, damaged, incorrectly supplied or otherwise covered by Australian Consumer Law, we do not accept change-of-mind returns for:
* Personalised or customised products
* Corporate, wholesale or bulk orders
* Products made, sourced or ordered specifically for a customer
* Products that have been opened or used
* Products that have been damaged after delivery
* Products that are not in their original packaging
* Products that are no longer suitable for resale
* Sale, clearance or final-sale products
* Gift cards, where applicable
The exclusion of sale, clearance or final-sale products applies only to change-of-mind returns. It does not affect your rights where a product is faulty, damaged, incorrectly described or otherwise fails to meet a consumer guarantee.
Please contact us if you are unsure whether your product is eligible for return.
Exchanges
We do not process direct exchanges.
The fastest way to receive a different item is to return the original product in accordance with this policy and place a separate order for the new item.
All returned products must first be approved and meet the eligibility requirements outlined above.
Order Cancellations
Please contact us at hello@theconsciouscrackerco.com as soon as possible if you need to cancel or change an order.
We may be able to cancel or amend an order if it has not entered processing, been packed or been dispatched.
Once an order has been packed or dispatched, it will need to be handled through our returns process.
Customised, personalised, corporate, wholesale, bulk or specially ordered products cannot generally be cancelled once production, printing, sourcing or preparation has commenced.
Refunds
We will notify you once we have received and inspected your approved return.
We will then confirm whether your refund has been approved.
If approved, the refund will be issued automatically to your original payment method within 10 business days.
Please allow additional time for your bank, credit card provider or payment service to process and display the refund.
If more than 15 business days have passed since we approved your refund, please contact us at hello@theconsciouscrackerco.com.
We reserve the right to decline a change-of-mind return where the returned product does not meet the conditions outlined in this policy.
Australian Consumer Law
Our products come with consumer guarantees that cannot be excluded under Australian Consumer Law.
Nothing in this policy excludes, restricts or modifies any rights or remedies available to you under Australian Consumer Law.
Where there is a major problem with a product, you may be entitled to choose a refund or replacement. Where the problem is minor, we may provide another appropriate remedy.
The voluntary change-of-mind return period outlined in this policy is separate from your rights under Australian Consumer Law.
Contact Us
For shipping, return, refund or order enquiries, please contact:
The Conscious Cracker Co
Email: hello@theconsciouscrackerco.com
Location: Sunshine Coast, Queensland, Australia
Please include your order number so we can assist you as quickly as possible.